Job Summary
WHO ARE YOU?
Do you enjoy venue operations? Do you excel at team management? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the club venue space. Is this you? Read on…
WHO ARE WE?
Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.
Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.
The Role
The Operations Manager will ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue. This person is responsible for ensuring the success of event productions by managing the technical, personnel and financial aspects. This position will report to the Executive Consultants and Director, Human Resources. This is not a remote position and is required to be on site at various venue and event locations. This position is required to work late nights into early mornings, every Friday and Saturday and other weekdays as needed.
Responsibilities
- Understand customer service principles and provide an excellent customer experience while connecting with customers in a meaningful way
- Identify opportunities, challenges and follow through on work activities to capitalize or resolve them.
- Able to lean quickly and take positive action without being requested to do so, expanding business acumen
- Lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback
- Timely track, audit and submit accurate payroll and timekeeping records for various employees within legal compliance and regulations
- Develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties
- Utilize time, energy, and resources to manage priorities, stay on track, and achieve goals
- Protect assets and people by learning and implementing protocols and complying with guidelines
- Create custom in-house designs for merchandise accessories such as bags, belts, wallets, key chains, stickers, hats, blankets, lanyards, etc.
- Listen, comprehend and speak with employees and department heads about necessary issues/concerns
- Lead, support and execute interviews with speed and thorough assessment of each candidate
- Schedule staff per department, using our online scheduling system
- Ensure inventory is correct and place order accordingly
- Maintain aesthetics, cleanliness, repair and maintenance of venue
- Partner closely with special events team and spearhead as needed
- Maintain opening and closing procedures
- Conduct pre-shift meetings for all necessary departments
- Maintain excellent communication with all departments: door, box office, bottle service, etc.
- Train and provide support in onboarding team members, clients, vendors, and partners when needed
- All other projects and initiatives as identified
Qualifications
- 4+ years of experience as an operations manager in live events and/or club operations
- Degree in hospitality, business management, or marketing or related experience
- 6+ years of experience in people and team management
- Proficient in budgeting, reconciling, and analyzing event operations excel sheets
- Responsible for Alcohol Awareness Training Certification or Equivalent
- Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customer
- Flexible schedule with the willingness and ability to work nights, weekends, and holidays
- Excellent English comprehension (both written and verbal)
- Ability to work long hours
- Ability to work in loud/bright environments (lasers, flashing lights, etc.)
WORK ENVIRONMENT
- Must be able to tolerate loud noise levels & busy environments
- May work in drastic temperature climates
- Must be willing to work during evening and weekend hours, as required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
Salary Range: $70,000.00 - $100,000.00 USD
EQUAL EMPLOYMENT OPPORTUNITY
Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
