About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty: We’re home to market-leading websites like Lookfantastic, Dermstore & Cult Beauty – all of which are loved and trusted by millions of fans worldwide. We are also proud to have a portfolio of premium brands including the likes of Biossance, Perricone MD, ESPA, Ameliorate and Christophe Robin. We partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team!

Why be a Creative Operations Associate at THG - Dermstore?

As the Creative Operations Associate, you will support Dermstore’s creative production operations and assist in managing creative workflows that bring marketing campaigns and always-on content to life across paid, earned and owned channels.

Reporting to the Manager, Creative Operations, you will play a key role in tracking project timelines, organizing assets, coordinating production logistics, and ensuring smooth day-to-day operations across creative initiatives.

You’ll help implement and maintain internal processes and project management best practices to support effective collaboration between creative and cross-functional teams. The role requires a highly organized, proactive, and detail-oriented individual who thrives in a fast-paced, dynamic environment.

As a Creative Operations Associate, you'll:

Creative Workflow – Support the intake, tracking, and routing of creative requests (graphics, copy, photo, video, print, and digital assets) across multiple workstreams, from briefing through delivery.
Timeline & Task Management – Maintain production timelines and calendars, support daily project tracking, and communicate task progress or updates with stakeholders.
Resource Coordination – Assist with the coordination of internal creative resources and external partners to ensure timely execution of deliverables and proper workload distribution.
Processes & Systems – Help maintain project management systems and workflow tools, ensure timely data entry, and support adoption of creative operations best practices across teams.
Photo-Video Shoot Production – Provide logistical support for photo and video productions, including schedule coordination, pre-production preparation, post-production workflow, and on-set assistance during shoots.
Budgets – Support budget tracking by managing estimates, vendor invoices, and expense logs in partnership with the Senior Manager, ensuring accurate documentation.
Asset Management & Distribution – Assist in organizing and maintaining the Digital Asset Management (DAM) system, ensuring timely distribution of creative assets and post-project archival.

What skills & experience do I need for this role?

1–3 years of experience in creative operations, marketing production, or project coordination within an agency, in-house creative team, or related field
Strong organizational and communication skills with meticulous attention to detail
Familiarity with project management platforms such as Airtable and Monday.com is preferred, but not required
Experience supporting creative teams and working with digital and print marketing assets
Comfort in a fast-paced environment with shifting priorities and multiple concurrent projects
Knowledge of beauty, skincare, or ecommerce marketing is a plus
Ability to work independently and collaboratively with cross-functional partners
Proactive, solutions-oriented mindset with a positive, can-do attitude
Excellent time management and multitasking capabilities

What's in it for me?

Salary: $67,500 - $72,500
Hybrid work schedule: 3 days in-office; 2 day WFH
Office Location: New York City (Financial District)
Medical, Dental, Vision plans
401K matched up to 5%
Generous PTO (Paid Time Off)
Short and long-term disability
Summer Fridays (early end time)
Exclusive employee discounts on THG Brands
Many more...

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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Creative Operations Associate | DERMSTORE