Who We Are

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Tysons, VA - opening in 2025!

The Entertainment Manager is responsible for assisting with the overall entertainment and facility operations, helping to lead the charge with both our team members and our guests. The Entertainment Manager works closely with and supports the Entertainment General Manager and is responsible for all facets of entertainment operations, dedicated to delivering a positive, authentic, and inspiring environment for both guests and team members. The Entertainment Manager works in the trenches, side by side with the entertainment and technical teams to drive overall venue quality, standards and performance – this is a “working” managerial role, with the AEM able to fill any position on the entertainment side of the business when needed, as well as be the MOD of the entire venue when required.

This position has an additional focus inclusive of entertainment leadership, handling overall scheduling, merchandising, training, and merchandise inventory while working closely with the Director of Operations, F&B Leadership, Venue Techs and Senior Management (Corporate) to ensure all facility and safety needs are met and any issues are reported and resolved in a timely manner. The Entertainment Manager is passionate about getting the details right, meeting guest needs before being asked, and advancing the Level99 brand. A Level99 Entertainment Manager has honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though you are the Owner and Operator of their venue.

Responsibilities

Assists with the overall operations of the entertainment side of the business including some responsibility for the upkeep, improvements, maintenance and cleanliness of the entire facilities
Prioritizes guest experience, and is able to identify problem areas and make suggestions to the Entertainment General Manager
Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking and methodologies in the team
Ensures the entertainment team is optimally staffed and strategically positioned during shifts
Takes a lead role in the hiring process by actively recruiting, contacting applicants, conducting interviews and hiring
Works in tandem with Entertainment General Manager to address disciplinary issues and coach staff when appropriate to ensure a fun & positive culture and productive team work environment
Demonstrates wise and perceptive people performance management skills and the ability to identify talent, and assists with developing supervisors and other hourly team members to rise to their full potential
Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as driving immediate resolution to any deviation from standard.
Acts as the “Lead Safety Officer” for location to ensure the safety of Guests and Staff. Monitors, Identifies and reports all safety hazards and risks to appropriate Managers (DOO, Ent. GM, F&B GM, Chef, etc.,). Take immediate action as necessary to minimize potential hazards/risks and work with appropriate stakeholders for resolution.
Encourages and ensures all staff to utilize best safety practices when performing any duties.
Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies.
Works side by side with DOO for any required inspections, certifications or other required renewals/application processes as assigned
Assists with entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information and skillfully guiding the team to optimal performance
Maintains and manages inventory levels for entertainment supplies, merchandise, including cleaning products, wristbands and RFID chips, orders supplies as needed and seeks approval on expenses when appropriate.
Takes initiative, seeing what needs to be done and works with the Entertainment GM and/or DOO to assemble the resources to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance.
Works in tandem with the Entertainment leadership team to achieve venue and team goals
Other duties, as assigned

Must-have Skills

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required.
Able to be onsite 5 days a week, with an average of 9 hours per day over the course of the year. More may be required seasonally
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
A positive, joyful, upbeat and energetic attitude – leading by example

Other Desirable (but Not Necessary) Skills & Experience Include

Minimum 1 years’ experience working as a manager of people in a high-volume entertainment, food & beverage, or high-volume retail business
Relevant Education: B.S. in Hospitality Management, or other related degree
Strong troubleshooting skills and ability to learn how things operate
CPR/AED/First Aid Certified

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

Level99 Entertainment

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Entertainment Manager